FAQs

This information applies to all Trinity exams worldwide.

  • Click here to scroll to FAQs that apply just to exams taken in the United Kingdom and Ireland.
  • Click here to scroll to FAQs that apply just to Secure English Language Testing (SELT).

GENERAL INFORMATION

Are Trinity offices still open?
Most Trinity offices have closed to follow Government advice, but staff are working remotely and will be responding to emails and calls as usual. Please do feel free to get in touch if you have questions or concerns and we will do our best to respond. You can find your local Trinity office here.

What do we do if our February and March certificates have not arrived?
Please contact our Operations Support team or your local Trinity office. Our secure certificate printers are still open and working so these should have arrived.

When will exams restart?
Given the global uncertainty caused by COVID-19 it is difficult to predict when it will be safe to restart exams. We are following guidance from UK and international governments and we are now gradually restarting exam delivery in some areas of the business subject to government guidelines in each region. You can also keep in touch with your local Trinity office.

EXISTING BOOKINGS

I have an existing booking. What options do I have?
We would ask you to bear with us during this difficult time as we are working hard to minimise the impact of the current situation on our candidates.

In the first instance, exams are being postponed and we will be in touch with you when we can provide further details of revised exam sessions. Existing bookings will be honoured at no additional cost.

We sincerely apologise for the inconvenience and concern this may cause. Trinity support staff will continue to be available to assist during this period of uncertainty.

Will Trinity offer any online options? 
We are currently working on a range of alternative solutions. You can find information on alternative arrangements for some music and drama exams here. Please monitor our website for updates. 

Can we move the exam session to another date?
Yes, please contact your Trinity representative who can discuss what options are available.

Will candidates be automatically enrolled for my next session?
No, Trinity will contact your centre/representative when we are able to offer your original exam choice/grade in order to make arrangements for you.

What happens if we have paid our fees?
If your exam session is postponed, any fees paid will be held until the new exam session is arranged.

If my candidates are not able to pay by the current deadline, will they have to pay a Late Entry fee?
Until advised otherwise late entry fees will be waived.

If a session is postponed, but a candidate cannot do the exam on the new dates, will the fee be refunded?
Refunds can be applied for by contacting your Trinity Representative. Alternatively, you may wish to apply for a re-entry voucher which would be valid for 12 months. Trinity will keep the validity of the re-entry voucher under review and may extend this should restrictions remain in place for a protracted time period.

How can we apply for a credit note, re-entry permit or refund? 
Please contact your Trinity representative who will liaise with our Global Operations team in London to make any necessary arrangements. 

If I am eligible for a refund how long will it take?
Please see above. We will do our best to process refunds within 30 working days. However, due to these exceptional circumstances we are unable to guarantee turnaround times. We will work as quickly as we can to service all requests.

What happens if the session goes ahead but we do not have time to properly prepare our candidates?
We will do everything we can to give notice of new sessions and enable you to book at a time when you feel ready.

Some candidates are registered to take Drama exams this term, but the syllabus specifications they have prepared for end on 31 August – how is Trinity addressing this?

To ensure candidates can still take the exam they prepared for, we are extending the overlap period, between the current and the new Speech and Drama, Acting, Musical Theatre, Performance Arts and Communication Skills syllabus specifications, through to Spring 2021. This means that any candidates who have prepared under the current syllabus (that was going to expire on 31 August) can now take their exams up to 31 May 2021. Trinity will continue to monitor the situation and review dates as necessary.

WRITTEN/THEORY EXAMS

Will the theory/written exams I have booked be taking place?
Given the current situation we have taken the decision to postpone these exams. We will continue to update our website and your Trinity contact will be in touch should the situation change.  

Can I sit ISE modules in different countries?
Please contact your local Trinity Representative to discuss your requirements.

What will happen for all future written/theory examinations?
Trinity will be making decisions on a session-by-session basis. Please contact your Trinity Representative for further information.

SECURE ENGLISH LANGUAGE TESTS (SELT)

When will Secure English Language Tests restart? 

From 1 June, UKVI is beginning a phased resumption of services and we will be resuming Secure English Language Testing at some of our test centres in England from 8 June 2020. Click here for more information.

If you have a pending visa application deadline, please contact UKVI by email: CIH@homeoffice.gov.uk. Alternatively, you can visit www.gov.uk/contact-ukvi-inside-outside-uk.

For the latest health information and advice on Coronavirus please visit www.gov.uk/coronavirus

We will continue to monitor the situation and update you with any new information. We apologise for the inconvenience and thank you for your cooperation.

FUTURE BOOKINGS

Please do not make any bookings for live, face-to-face exams over the summer. However, you will shortly be able to book our digital, alternative assessment for the following qualifications.


Specific UK and Ireland FAQs

This information applies only to exams taken in the United Kingdom and Ireland.

PRACTICAL AND PERFORMANCE EXAMS

What will happen to the practical/performance exams I have booked?
Following the latest UK government advice regarding Covid-19 Trinity has taken the decision to postpone all Trinity exams due to take place in April and May. Our primary concern is for the health and wellbeing of our candidates, their teachers and parents/carers. Any exams booked in for after this period will be kept under regular review and updates will be given as necessary.

This applies to:

  • All music exams - including graded exams, certificates and diplomas
  • All drama exams - including graded exams, certificates and diplomas
  • All speaking and listening English Language exams - including GESE, ISE and Skills for Life exams
  • All reading and writing dates for Skills for Life and ISE

It is important to emphasise that we are only postponing exams and not cancelling, and we will be in touch with you when we can provide further details of revised exam sessions. Existing bookings will be honoured at no additional cost.

Additionally, we have developed alternative solutions to assessing candidates during this period, and we will be sharing further information on this over the coming days.

Trinity support staff will naturally continue to be available to assist during this period of uncertainty.

THEORY AND WRITTEN EXAMS

Will the music theory/drama written papers exams I have booked be taking place?
Given the current situation we have taken the decision to postpone these exams. We will continue to update our website and your Trinity contact will be in touch should the situation change.

FUTURE BOOKINGS

Should I book in an exam/exam session for the summer term?
Whilst exam sessions currently remain open for booking purposes from 1 June onwards, these may need to be postponed at a later date contingent on government advice.

Will existing bookings be given priority once exams start again?
Yes, we will work to give all existing postponed bookings priority once we are able to deliver exams again.

ALTERNATIVE ARRANGEMENTS FOR PERFORMANCE-BASED EXAMS

What contingencies are in place for exams to still go ahead?
We have been developing alternative delivery solutions that will enable candidates to be assessed for certain exams subjects during this period. Please continue to keep an eye on this website and on communications from your local Trinity contact.

Information about alternative assessment arrangements for some music and drama exams is now available here.

ARTS AWARD

Please see the Arts Award website for Arts Award FAQs.

CERTIFICATES

Why have my certificates for a pre-shutdown exam session not arrived?

We have taken the decision not to send out certificates for any exam session where they would have arrived after venues and buildings were shut down. We are holding on to these at our secure printers and will release them as soon as we can, please get in touch if you have any concerns.

Last updated: 29 May 2020

 

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