FAQs

This information applies to all Trinity exams worldwide.

  • Click here to scroll to FAQs that apply just to exams taken in the United Kingdom and Ireland.
  • Click here to scroll to FAQs that apply just to Secure English Language Testing (SELT).

GENERAL INFORMATION

Are Trinity offices open?
Most Trinity offices remain closed at present, though staff are working remotely and will be responding to emails and calls as usual. Please do feel free to get in touch if you have questions or concerns and we will do our best to respond. You can find your local Trinity office here.

When will exams restart?
We are following guidance from UK and international governments and we are now gradually restarting exam delivery in some areas of the business subject to government guidelines in each region. You can also keep in touch with your local Trinity office.

EXISTING BOOKINGS

I have an existing booking. What options do I have?
We would ask you to bear with us during this difficult time as we are working hard to minimise the impact of the current situation on our candidates.

We will be in touch with you about postponed exams when we can provide further details of revised exam sessions. Existing bookings will be honoured at no additional cost.

We sincerely apologise for the inconvenience and concern this may cause. Trinity support staff will continue to be available to assist during this period of uncertainty.

Meanwhile, Trinity has developed a range of exams that can be offered online, please see below for details.

Does Trinity offer any online options? 
We have developed a range of alternative solutions for some of our exams:

  • For alternative arrangements for some music and drama exams click here
  • For details about GESE and ISE English language speaking and listening exams click here (ISE reading and writing exams will be delivered in centres when they are open)
  • For information about UK SELT exams please click here

Please monitor this website for updates. 

Can we move the exam session to another date?
Yes, please contact your Trinity representative who can discuss what options are available.

Will candidates be automatically enrolled for my next session?
No, Trinity will contact your centre/representative when we are able to offer your original exam choice/grade in order to make arrangements for you.

What happens if we have paid our fees?
If your exam session is postponed, any fees paid will be held until the new exam session is arranged.

If my candidates are not able to pay by the current deadline, will they have to pay a Late Entry fee?
Until advised otherwise late entry fees will be waived.

If a session is postponed, but a candidate cannot do the exam on the new dates, will the fee be refunded?
Refunds can be applied for by contacting your Trinity Representative. Alternatively, you may wish to apply for a re-entry voucher which would be valid for 12 months. Trinity will keep the validity of the re-entry voucher under review and may extend this should restrictions remain in place for a protracted time period.

How can we apply for a credit note, re-entry permit or refund? 
Please contact your Trinity representative who will liaise with our Global Operations team in London to make any necessary arrangements. 

If I am eligible for a refund how long will it take?
Please see above. We will do our best to process refunds within 30 working days. However, due to these exceptional circumstances we are unable to guarantee turnaround times. We will work as quickly as we can to service all requests.

What happens if the session goes ahead but we do not have time to properly prepare our candidates?
We will do everything we can to give notice of new sessions and enable you to book at a time when you feel ready.

Some candidates are registered to take Drama exams this term, but the syllabus specifications they have prepared for end on 31 August – how is Trinity addressing this?

To ensure candidates can still take the exam they prepared for, we are extending the overlap period, between the current and the new Speech and Drama, Acting, Musical Theatre, Performance Arts and Communication Skills syllabus specifications, through to Spring 2021. This means that any candidates who have prepared under the current syllabus (that was going to expire on 31 August) can now take their exams up to 31 May 2021. Trinity will continue to monitor the situation and review dates as necessary.

See also the Alternative arrangements for the assessment of music and drama exams.

WRITTEN/THEORY EXAMS

Will the theory/written exams I have booked be taking place?
Some of our theory/written exams have been postponed. We are now provisionally rescheduling some of these sessions. These will only take place if local health and safety conditions, in respect to the coronavirus, allow them to do so safely. We will continue to update our website and your Trinity contact will be in touch to inform you of sessions that will take place in your market.

ISE reading and writing exam dates
Please click here for provisional details of ISE reading and writing exam dates.

Can I sit ISE modules in different countries?
Visit trinitycollege.com/ise-online for details about digital alternative arrangements for ISE speaking and listening modules. As government advice varies across different countries, please contact your local Trinity Representative to discuss your requirements.

What will happen for all future written/theory examinations?
Trinity will be making decisions on a session-by-session basis. ISE written exams may be available in your territory. Please contact your Trinity Representative for further information. 

Music and Drama Theory exams
Music and Drama theory exams have been provisionally scheduled for 7 and 9 November 2020 and 6 and 7 February 2021. We will be arranging theory exams for May 2021, dates are yet to be confirmed. Please contact your Trinity Representative to discuss your requirements.

SECURE ENGLISH LANGUAGE TESTS (SELT)

When will Secure English Language Tests restart? 

Secure English Language Testing (SELT) has now resumed across the United Kingdom. Everyone here at Trinity SELT would like to thank you for your understanding and patience during the recent suspension of services. We remain committed to providing you with the safest test experience possible. Click here for more information.

If you have a pending visa application deadline, please contact UKVI by email: CIH@homeoffice.gov.uk. Alternatively, you can visit www.gov.uk/contact-ukvi-inside-outside-uk.

For the latest health information and advice on Coronavirus please visit www.gov.uk/coronavirus

We will continue to monitor the situation and update you with any new information. We apologise for the inconvenience and thank you for your cooperation.

FUTURE BOOKINGS

Please do not make any bookings for face to face exams over the summer. However, you may book a digital, alternative assessment for GESE and ISE speaking and listening exams, and Secure English Language Tests in the UK.

Please note that alternative assessment bookings for music and drama performance exams have now closed.

SKILLS FOR LIFE & PPAD

What if I am unhappy with my Centre Assessment Grades (CAGS)?
Marks awarded via Centre Assessment Grades (CAGS) undertake a detailed moderation and verification process before the results are released. The grade you receive is final and the marks cannot be amended.

If you feel that the correct procedures have not been followed to calculate your results, please contact resultsreview@trinitycollege.com. Please note, we can only review marks if and only after we find that the correct procedures were not followed.


Specific UK and Ireland FAQs

This information applies only to exams taken in the United Kingdom and Ireland.

PRACTICAL AND PERFORMANCE EXAMS 

What will happen to the practical/performance exams I have booked? 

Following the latest UK government advice regarding Covid-19 Trinity has taken the decision to postpone all face-to-face Trinity exams due to take place until at least the beginning of September 2020. Our primary concern is for the health and wellbeing of our candidates, their teachers and parents/carers. Any face-to-face exams booked and due to take place after this period will be kept under regular review and updates will be given as necessary.  
  
This applies to:  

  • All music exams - including graded exams, certificates and diplomas  
  • All drama exams - including graded exams, certificates and diplomas  
  • All speaking and listening English Language exams - including GESE, ISE and Skills for Life exams  
  • All reading and writing dates for Skills for Life and ISE  
  • It is important to emphasise that we are only postponing exams and not cancelling, and we will be in touch with you when we are able to provide further details of revised exam session dates. Existing bookings will be honoured at no additional cost.  

Meanwhile, we have developed interim alternative solutions to assessing candidates during this period.   

Alternative digital assessment arrangements 

You can find information on alternative arrangements for Music and Drama exams here. Please note that the booking period for Music and Drama digital assessments has now closed. 


I want to convert my Music or Drama booking so that I can take the digital assessment, what should I do?
  

For information about these digital assessments please see this Alternative arrangements page. Please note that the booking period for Music and Drama digital assessments has now closed. 

Trinity support staff will continue to be available to assist during this period of uncertainty.  

THEORY AND WRITTEN EXAMS 

Will the music theory/drama written papers exams I have booked be taking place?

Given the current situation we have taken the decision to postpone these exams.  

In line with the general FAQ above about Theory and written papers we hope to be able to offer provisional dates in November in the UK and Republic of Ireland. 

FUTURE BOOKINGS 

Should I book in an exam session for my centre for later in the year?

We are not running face-to-face exams in July or August. However, if you are interested in making a provisional booking for later in the year, please contact your Trinity coordinator. We will share further details about exam arrangements for the autumn term soon and look forward to helping as many learners as possible to gain the qualifications they have been working so hard for.

Will existing bookings be given priority once exams start again?

Yes, we will work to give all existing postponed bookings priority once we are able to deliver exams again. 

ALTERNATIVE ARRANGEMENTS FOR PERFORMANCE-BASED EXAMS 

What contingencies are in place for exams to still go ahead?

We have been developing alternative delivery solutions that will enable candidates to be assessed for certain exams subjects during this period. Please continue to keep an eye on this website and on communications from your local Trinity contact. 

We have launched a new digital assessment alternative for Music and Drama. This includes all solo grades, from Initial to Grade 8, and performance diplomas (excluding FTCL) and allows you to gain a regulated grade or diploma qualification. Further information can be found on our digital alternative assessment pages

ARTS AWARD 

Please see the Arts Award website for Arts Award FAQs

CERTIFICATES 

Why have my certificates for a pre-shutdown exam session not arrived? 

We are now beginning to send out delayed certificates from our spring exams.  

There are some exceptions to this for a number of music public centres which are managed by Trinity staff based at our Croydon office who are currently unable to send them out. We will distribute these when our offices open again; we anticipate this to be in September. 

Candidates will not require their certificate to use UCAS points. 

Towards the end of July Trinity will supply UCAS with data relating to all candidates that have achieved grade 6, 7 or 8. UCAS will then match their result with their application and share it with the university, college or conservatoire where they are holding an offer.  

More information can be found on the UCAS website.

Last updated: 3 August 2020

 

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