FAQs

This information applies to all Trinity exams worldwide.

  • Click here to scroll to FAQs that apply just to exams taken in the United Kingdom and Ireland.
  • Click here to scroll to FAQs that apply just to Secure English Language Testing (SELT).

GENERAL INFORMATION

Are Trinity offices open?
Most Trinity offices remain closed at present, though staff are working remotely and will be responding to emails and calls as usual. Please do feel free to get in touch if you have questions or concerns and we will do our best to respond. You can find your local Trinity office here.

When will exams restart?
We are following guidance from UK and international governments and we have been gradually restarting exam delivery in some areas of the business subject to government guidelines in each region. You can also keep in touch with your local Trinity office.

EXISTING BOOKINGS

I have an existing booking. What options do I have?
We would ask you to bear with us during this difficult time as we are working hard to minimise the impact of the current situation on our candidates.

We will be in touch with you about postponed exams when we can provide further details of revised exam sessions. Existing bookings will be honoured at no additional cost.

We sincerely apologise for the inconvenience and concern this may cause. Trinity support staff will continue to be available to assist during this period of uncertainty.

Meanwhile, Trinity has developed a range of new digital exams that can be offered online, please see below for details.

Does Trinity offer any online options? 
We have developed a range of alternative solutions for some of our exams:

*ISE and Skills for Life reading and writing exams dates are available to book for those centres that are able to hold them. 

Can we move the exam session to another date?
Yes, please contact your Trinity representative who can discuss what options are available.

Will candidates be automatically enrolled for my next session?
No, Trinity will contact your centre/representative when we are able to offer your original exam choice/grade in order to make arrangements for you.

What happens if we have paid our fees?
If your exam session is postponed, any fees paid will be held until the new exam session is arranged.

If my candidates are not able to pay by the current deadline, will they have to pay a Late Entry fee?
Until advised otherwise late entry fees will be waived.

If a session is postponed, but a candidate cannot do the exam on the new dates, will the fee be refunded?
Refunds can be applied for by contacting your Trinity Representative. Alternatively, you may wish to apply for a re-entry voucher which would be valid for 12 months. Trinity will keep the validity of the re-entry voucher under review and may extend this should restrictions remain in place for a protracted time period.

How can we apply for a credit note, re-entry permit or refund? 
Please contact your Trinity representative who will liaise with our Global Operations team in London to make any necessary arrangements. 

If I am eligible for a refund how long will it take?
Please see above. We will do our best to process refunds within 30 working days. However, due to these exceptional circumstances we are unable to guarantee turnaround times. We will work as quickly as we can to service all requests.

What happens if the session goes ahead but we do not have time to properly prepare our candidates?
We will do everything we can to give notice of new sessions and enable you to book at a time when you feel ready.

Some candidates are registered to take Drama exams this term, but the syllabus specifications they have prepared for were due to expire on 31 August 2020 – how is Trinity addressing this?

To ensure candidates can still take the exam they prepared for, we are extending the overlap period, between the current and the new Speech and Drama, Acting, Musical Theatre, Performance Arts and Communication Skills syllabus specifications, through to Spring 2021. This means that any candidates who have prepared under the current syllabus (that were due to expire on 31 August 2020) can now take their exams up to 31 July 2021. Trinity will continue to monitor the situation and review dates as necessary.

See also Digital Grades and Diplomas for Music and Drama.

WRITTEN/THEORY EXAMS

Will the theory/written exams I have booked be taking place?
Some of our theory/written exams have been postponed and we are now provisionally rescheduling some of these sessions. These will only take place if local health and safety conditions, in respect to the coronavirus, allow them to do so safely. We will continue to update our website and your Trinity contact will be in touch to inform you of sessions that will take place in your market.

ISE reading and writing exam dates
Please click here for provisional details of ISE reading and writing exam dates.

Can I sit ISE modules in different countries?
Visit trinitycollege.com/ise-online for details about digital alternative arrangements for ISE speaking and listening modules. As government advice varies across different countries, please contact your local Trinity Representative to discuss your requirements.

What will happen for all future written/theory exams?
Trinity will be making decisions on a session-by-session basis. ISE written exams may be available in your territory. Please contact your Trinity Representative for further information. 

Music and Drama Theory exams
The published dates for the next sessions of our Theory of Music, Theory Diploma and Drama Written Paper exams will proceed in private centres only. Please see the following pages for the dates:

A condition of the delivery of these exams is for private centres to ensure that their exam sessions fully comply with all prevailing government guidance in the context of COVID-19.

SECURE ENGLISH LANGUAGE TESTS (SELT)

When will Secure English Language Tests restart? 

Secure English Language Testing (SELT) has now resumed across the United Kingdom. Everyone here at Trinity SELT would like to thank you for your understanding and patience during the recent suspension of services. We remain committed to providing you with the safest test experience possible. Click here for more information.

If you have a pending visa application deadline, please contact UKVI by email: CIH@homeoffice.gov.uk. Alternatively, you can visit www.gov.uk/contact-ukvi-inside-outside-uk.

For the latest health information and advice on Coronavirus please visit www.gov.uk/coronavirus

We will continue to monitor the situation and update you with any new information. We apologise for the inconvenience and thank you for your cooperation.

FUTURE BOOKINGS

Please do not make any bookings for face to face exams at present. However, you may book a digital, alternative assessment for GESE and ISE speaking and listening exams, Digital Grades & Diplomas for music and drama, Communication Skills by online delivery and Secure English Language Tests in the UK.

Please note that alternative assessment bookings for music and drama performance exams have now closed.

PPAD

What if I am unhappy with my Centre Assessment Grades (CAGS)?
Marks awarded via Centre Assessment Grades (CAGS) undertake a detailed moderation and verification process before the results are released. The grade you receive is final and the marks cannot be amended.

If you feel that the correct procedures have not been followed to calculate your results, please contact resultsreview@trinitycollege.com. Please note, we can only review marks if and only after we find that the correct procedures were not followed.


Specific UK and Ireland FAQs

This information applies only to exams taken in the United Kingdom and Ireland.

FACE-TO-FACE EXAMS AND MODERATION

Can I enter for a face-to-face exam or book an Arts Award moderation with Trinity?

Throughout the pandemic Trinity has made the health and safety of all our candidates, examiners and staff our number one priority. Following the UK government’s most recent announcements regarding the planned phased approach to easing lockdown restrictions, and in line with their latest advice, we can now announce the restart of face-to-face practical exams for the 2021 summer session in our public and private exam centres in the UK. Arts Award ‘standard’ and ‘postal’ moderations will also recommence from summer 2021 (with online moderation and adviser training continuing to be available).

The planned restart dates are as follows:

  • 17 May 2021 - Private exam centres for face-to-face exams and Arts Award standard and postal moderations.
  • 21 June 2021 - Public exam centres for face-to-face exams. This is the earliest possible restart date. The exact dates for centres will be published soon on the website.

Alongside this, we are also now pleased to be able to offer Communications Skills exams by online delivery (solo) to Trinity registered private examination centres in the UK and Ireland. Click here for more information about the arrangements for online Communications Skills exams.

Face-to-face exam bookings and Arts Award moderations will be subject to the usual 8-week advance booking period, as will Communications Skills by online delivery. All private music/drama centres and Arts Award centres booking face-to-face exams, online Communications Skills exams or standard moderations will need to account for Trinity’s considerations for the safe set up of exams. These have been shared on email with centre representatives.

We are currently not able to confirm the restart of face-to-face exams in the Republic of Ireland, the Channel Islands or the Isle of Man – we will update our position on this as soon as it changes.  

Our plans are based on the successful rollout of the government’s plans. We will also continue to monitor Covid-19 case rates, as well as considering all other relevant factors for a successful and safe restart. These plans are of course subject to any further government guidance.

Don’t forget, we continue to support teachers, candidates and schools across all our subjects through our new Digital Grades and Diplomas exams for music, Rock & Pop and drama. These stand alongside face-to-face assessment as an academically robust and simple-to-use option, and we encourage teachers, candidates and schools working across all of our arts subjects to consider a digital assessment if appropriate and convenient. This option is available to book at any point during the year. For more information see Digital Grades and Diplomas.

The delivery of our SELT exams for the UKVI is classed as an essential service by the UK government and our UK SELT COVID-secure test points are open.

We will continue to monitor and assess this situation in line with latest government plans and guidance.

Customers who have been impacted by exam postponements this year have the following three options available:

  • Enter for alternative exam delivery via digital assessment
  • Further postpone your exam session to a date later in 2021
  • Request a refund

DIGITAL EXAMS 

Is there a music and drama digital assessment option available?

Yes, you can now book a digital assessment for music and drama grades and diplomas. For further information about these please see the Digital Grades and Diplomas page. There are no closing dates for digital exams and we recommend only making a booking when you are ready to make your entry.

  • Please note that the booking period for the music and drama alternative digital assessments, previously offered under Ofqual’s Extraordinary Regulatory Framework has now closed

Is there an online alternative solution for English language speaking and listening exams?

Following recent communications from the government and regulators, Trinity will not be offering International ESOL or ESOL Skills for Life exams in February and March 2021.

When exams can resume, online English language speaking and listening exams in registered centres will be available via video conferencing, provided centres fully comply with all prevailing government guidance in the context of COVID-19. At this time Reading and Writing exams will continue to be available as usual, subject to local restrictions. These exams include:

THEORY AND WRITTEN EXAMS

Will the Music Theory/Drama/English written papers exams I have booked be taking place?

Due to the recent implementation of lockdowns across the UK and Ireland, the Music Theory exam session scheduled for 6 and 7 February 2021 will not take place.

The published dates for the next sessions of our Theory of Music, Theory Diploma and Drama Written Paper exams will proceed, providing circumstances nearer the time allow. Please see the following pages for the dates:

English language reading and writing exams are suspended for February and March, although private centres may continue to book future sessions.

A condition of the delivery of these exams is for centres to ensure that their exam sessions fully comply with all prevailing government guidance in the context of COVID-19

COVID 19 SAFETY MANAGEMENT

Will there be any changes to how exam centres host exam sessions?

Yes, all exam centres will need to ensure they are fully compliant with all national and local government guidance in the context of COVID-19 to be able to host an exam session.

Trinity has also produced a set of considerations that private centres will need to factor in when preparing their exam centres. This information has been circulated to centre representatives and is also available on request from your Trinity contact. Trinity will also conduct a level of monitoring of centres to assure ourselves of compliance with all guidelines and considerations for the continued safety of candidates, examiners and colleagues.

There will be some reduction in the usual number of candidates that can be assessed in each session at a centre due to the need for increased hygiene procedures in the exam environment. 

POSTPONED BOOKINGS

Will existing bookings be given priority for the new exam session?

Yes, we will work to give all existing postponed bookings priority when face-to-face exams resume.

ARTS AWARD

Please see the Arts Award website for Arts Award FAQs.

Last updated: 14 April 2021

 

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