FAQs

This information applies to all Trinity exams worldwide.

  • Click here to scroll to FAQs that apply just to exams taken in the United Kingdom and Ireland.
  • Click here to scroll to FAQs that apply just to Secure English Language Testing (SELT).

GENERAL INFORMATION

Are Trinity offices open?
Most Trinity offices remain closed at present, though staff are working remotely and will be responding to emails and calls as usual. Please do feel free to get in touch if you have questions or concerns and we will do our best to respond. You can find your local Trinity office here.

When will exams restart?
We are following guidance from UK and international governments and we are now gradually restarting exam delivery in some areas of the business subject to government guidelines in each region. You can also keep in touch with your local Trinity office.

EXISTING BOOKINGS

I have an existing booking. What options do I have?
We would ask you to bear with us during this difficult time as we are working hard to minimise the impact of the current situation on our candidates.

We will be in touch with you about postponed exams when we can provide further details of revised exam sessions. Existing bookings will be honoured at no additional cost.

We sincerely apologise for the inconvenience and concern this may cause. Trinity support staff will continue to be available to assist during this period of uncertainty.

Meanwhile, Trinity has developed a range of exams that can be offered online, please see below for details.

Does Trinity offer any online options? 
We have developed a range of alternative solutions for some of our exams:

  • For alternative arrangements for some music and drama exams click here
  • For details about GESE and ISE English language speaking and listening exams click here (ISE reading and writing exams will be delivered in centres when they are open)
  • For information about UK SELT exams please click here

Please monitor this website for updates. 

Can we move the exam session to another date?
Yes, please contact your Trinity representative who can discuss what options are available.

Will candidates be automatically enrolled for my next session?
No, Trinity will contact your centre/representative when we are able to offer your original exam choice/grade in order to make arrangements for you.

What happens if we have paid our fees?
If your exam session is postponed, any fees paid will be held until the new exam session is arranged.

If my candidates are not able to pay by the current deadline, will they have to pay a Late Entry fee?
Until advised otherwise late entry fees will be waived.

If a session is postponed, but a candidate cannot do the exam on the new dates, will the fee be refunded?
Refunds can be applied for by contacting your Trinity Representative. Alternatively, you may wish to apply for a re-entry voucher which would be valid for 12 months. Trinity will keep the validity of the re-entry voucher under review and may extend this should restrictions remain in place for a protracted time period.

How can we apply for a credit note, re-entry permit or refund? 
Please contact your Trinity representative who will liaise with our Global Operations team in London to make any necessary arrangements. 

If I am eligible for a refund how long will it take?
Please see above. We will do our best to process refunds within 30 working days. However, due to these exceptional circumstances we are unable to guarantee turnaround times. We will work as quickly as we can to service all requests.

What happens if the session goes ahead but we do not have time to properly prepare our candidates?
We will do everything we can to give notice of new sessions and enable you to book at a time when you feel ready.

Some candidates are registered to take Drama exams this term, but the syllabus specifications they have prepared for end on 31 August – how is Trinity addressing this?

To ensure candidates can still take the exam they prepared for, we are extending the overlap period, between the current and the new Speech and Drama, Acting, Musical Theatre, Performance Arts and Communication Skills syllabus specifications, through to Spring 2021. This means that any candidates who have prepared under the current syllabus (that was going to expire on 31 August) can now take their exams up to 31 May 2021. Trinity will continue to monitor the situation and review dates as necessary.

See also the Alternative arrangements for the assessment of music and drama exams.

WRITTEN/THEORY EXAMS

Will the theory/written exams I have booked be taking place?
Some of our theory/written exams have been postponed. We are now provisionally rescheduling some of these sessions. These will only take place if local health and safety conditions, in respect to the coronavirus, allow them to do so safely. We will continue to update our website and your Trinity contact will be in touch to inform you of sessions that will take place in your market.

ISE reading and writing exam dates
Please click here for provisional details of ISE reading and writing exam dates.

Can I sit ISE modules in different countries?
Visit trinitycollege.com/ise-online for details about digital alternative arrangements for ISE speaking and listening modules. As government advice varies across different countries, please contact your local Trinity Representative to discuss your requirements.

What will happen for all future written/theory examinations?
Trinity will be making decisions on a session-by-session basis. ISE written exams may be available in your territory. Please contact your Trinity Representative for further information. 

Music and Drama Theory exams
Music and Drama theory exams have been provisionally scheduled for 7 and 9 November 2020 and 6 and 7 February 2021. We will be arranging theory exams for May 2021, dates are yet to be confirmed. Please contact your Trinity Representative to discuss your requirements.

SECURE ENGLISH LANGUAGE TESTS (SELT)

When will Secure English Language Tests restart? 

Secure English Language Testing (SELT) has now resumed across the United Kingdom. Everyone here at Trinity SELT would like to thank you for your understanding and patience during the recent suspension of services. We remain committed to providing you with the safest test experience possible. Click here for more information.

If you have a pending visa application deadline, please contact UKVI by email: CIH@homeoffice.gov.uk. Alternatively, you can visit www.gov.uk/contact-ukvi-inside-outside-uk.

For the latest health information and advice on Coronavirus please visit www.gov.uk/coronavirus

We will continue to monitor the situation and update you with any new information. We apologise for the inconvenience and thank you for your cooperation.

FUTURE BOOKINGS

Please do not make any bookings for face to face exams over the summer. However, you may book a digital, alternative assessment for GESE and ISE speaking and listening exams, and Secure English Language Tests in the UK.

Please note that alternative assessment bookings for music and drama performance exams have now closed.

SKILLS FOR LIFE & PPAD

What if I am unhappy with my Centre Assessment Grades (CAGS)?
Marks awarded via Centre Assessment Grades (CAGS) undertake a detailed moderation and verification process before the results are released. The grade you receive is final and the marks cannot be amended.

If you feel that the correct procedures have not been followed to calculate your results, please contact resultsreview@trinitycollege.com. Please note, we can only review marks if and only after we find that the correct procedures were not followed.


Specific UK and Ireland FAQs

This information applies only to exams taken in the United Kingdom and Ireland.

PRACTICAL AND PERFORMANCE EXAMS

Can I book a practical/performance exam with Trinity?

Yes, we have undertaken a rigorous review of all prevailing guidance from governments and advisory bodies on COVID-19 management and will continue to monitor the situation as it evolves in the future. Based on this, and with the health and safety of all Trinity candidates, examiners and staff remaining our absolute priority, we are pleased to confirm that we are able to resume face-to-face examinations in our private centres (eg schools, colleges)* from November, for the majority of our music, drama and language grades, certificates and diplomas. Booking is now open, for exams commencing from November 2020.

Booking for exam sessions via face-to-face examination in selected UK and Ireland public centres will be available shortly.

This is subject to any future revised guidance and/or restrictions put in place by relevant authorities.

* Please note that due to current restrictions, we are unable to provide examiners for sessions in private and public centres on the Isle of Man and the Channel Islands. At the current time we are only able to offer limited examiner availability in the Republic of Ireland and will work closely with our Irish centres to try and find suitable exam dates. Unfortunately, we are not currently able to offer face-to-face Rock & Pop exams in Ireland because we do not have any examiners based in the country.

What’s available to book for face-to-face examination?

Music

  • Classical and Jazz grade, diploma and Music certificate exams (see exceptions below)
  • Rock & Pop grade exams

Drama

  • Speech and Drama specification – solo and pair* exams
  • Acting specification – solo and pair* exams
  • Communication Skills specification – solo and pair* exams
  • Performance Arts specification ** – solo and pair* exams
  • Diplomas (including written papers)

* Pair exams can only be assessed if the actors can guarantee maintaining a distance of at least 2 metres between themselves and the examiner throughout their performance.

** Singing in Performance Arts examinations is currently not permitted.

As standard, bookings will need to be made eight weeks prior to the exam date. 

Language

  • GESE: Graded Examinations in Spoken English
  • ISE: Integrated Skills in English
  • ESOL Skills for Life (UK)
  • TESOL qualifications are running on a case-by-case basis – please check your local centre for details

What’s not currently available to book?

Music

  • Group certificates
  • Piano duets

NB we are currently unable to allow page turners for any face-to-face music exam.

Drama

  • Musical Theatre assessments
  • Group assessments
  • In Production assessments
  • Young Performers Certificates

Language

  • ESOL Step 1 award in speaking and listening (UK)
  • ESOL Step 2 award in speaking and listening (UK)
  • Trinity Stars: Young Performers in English

We will continue to review these syllabus and qualification options and if we are able to recommence face-to-face examining for these, we will update the information on the page.

Is there a digital assessment option available instead of booking a face-to-face exam?

Yes, from November 2020 you will be able to book a digital assessment for grades and diplomas. For further information about these please see the Digital Grades and Diplomas page.

Please note that the booking period for the music and drama alternative digital assessments, previously offered under Ofqual’s Extraordinary Regulatory Framework has now closed.

COVID 19 SAFETY MANAGEMENT

Will there be any changes to how exam centres host exam sessions?

All exam centres will need to ensure they are fully compliant with all national and local government guidance in the context of COVID-19 to be able to host an exam session.

Trinity has also produced a set of considerations that private centres will need to factor in when preparing their exam centres. This information has been circulated to centre representatives and is also available on request from your Trinity contact. Trinity will also conduct a level of monitoring of centres to assure ourselves of compliance with all guidelines and considerations for the continued safety of candidates, examiners and colleagues.

There will be some reduction in the usual number of candidates that can be assessed in each session at a centre due to the need for increased hygiene procedures in the exam environment. 

POSTPONED BOOKINGS

Will existing bookings be given priority for the new exam session?

Yes, we will work to give all existing postponed bookings priority for this new exam session.

THEORY AND WRITTEN EXAMS

Will the music theory/drama written papers exams I have booked be taking place?

Yes, we can confirm that the published dates for the next sessions of our Theory of Music, Theory Diploma and Drama Written Paper exams will proceed on 7 and 9 November 2020. Of course, this remains subject to any further restrictions being imposed by national or local governments.

A condition of the delivery of these exams is to ensure that all centres hosting exam sessions fully comply with all prevailing government guidance in the context of COVID-19.

ARTS AWARD

Please see the Arts Award website for Arts Award FAQs.

CERTIFICATES

Have the certificates for pre-shutdown exam sessions been issued?

We apologise for the delay in candidates receiving certificates from pre-shutdown exam sessions. We are working on getting any outstanding certificates issued as quickly as possible. Please check back on this page for further updates. 

Any certificates for music public centres managed by Trinity staff based at our Croydon office have now been distributed.

Candidates do not require their certificate to use UCAS points.

Trinity have supplied UCAS with data relating to all candidates that have achieved grade 6, 7 or 8. UCAS will match their result with their application and share it with the university, college or conservatoire where they are holding an offer. 

More information can be found on the UCAS website.

Last updated: 13 October 2020

 

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