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Customer feedback

Trinity College London is committed to providing a high quality service to all of our customers. We value all kinds of customer feedback, and expressions of dissatisfaction are treated seriously and used as a tool to identify and implement service improvements. Any issues raised will be dealt with sensitively, fairly and promptly.


For all initial enquiries, please contact your local area or centre representative. Contact details and more information about Trinity in your country can be found through our Trinity Worldwide page.

  • If your feedback relates specifically to examination results please go to the Enquiries about results page.
  • If you would like to provide further feedback regarding any aspect of your experience with Trinity, please complete the Feedback form here.

Your comments will be passed to the relevant team who will respond to you directly. We will acknowledge your query within 3 working days and we will normally respond within 10 working days depending on the complexity of your query. If we anticipate that this may take longer we will keep you informed.

Trinity’s commitment is to deal with customers fairly and impartially. However, abusive, offensive or threatening behaviour will not be tolerated and may result in our terminating contact with that customer. Likewise, where a customer whose case is closed persists in communicating with us regarding the same issue, we may decide to terminate contact unless there is new evidence that affects our decision.



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