Staff vacancies

Roles currently listed on this page:

See also How to apply below.

Customer Services Administrator

  • Contract: Fixed-term contract until end of November 2020, one full-time and one part-time role available
  • Location: Preston
  • Job description:
  • Closing date: Friday 13 March 2020

About the role

The purpose of this role is to be the first point of contact for candidates and prospective candidates, providing support and guidance through the entire Secure English Language Testing (SELT) candidate journey in line with Trinity’s policies and regulatory requirements. You will be providing a friendly and welcoming service at all times, answering queries relating to price and content details of examinations to prospective students. You will support all candidates with any queries relating to their exam booking and completing necessary actions to amend their details. This will include cross-checking data and recording appropriate actions for colleagues to follow.

You'll work closely with the Team Leader and Customer Service manager to feedback any issues or complaints, help to promote the services offered and raise any relevant training needs.

Vacancies are available as follows:

  • 1x 40 hours a week (this role will consist of shift work between the hours of 8am - 8pm, Monday-Friday and between the hours of 8am - 4.30pm, Saturday and Sunday)
  • 1x 16 hours a week (Monday to Tuesday 4pm – 8pm and Sunday 8am – 4.30pm)

About you

This role requires someone with the ability to portray a professional image at all times both internally and externally. You’ll succeed in this role by delivering a first-class service to your team and understand the need to provide excellent administrative support to the team.

If you are proficient in Microsoft Office packages and have a strong work ethic, this will be the right role for you.

See How to apply below.

Note: upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London SELT employees. This is carried out by a third party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check.

Project Manager

About the role

Reporting to the Head of Major Programmes, the purpose of this role is to take responsibility for the management and delivery of IT, Digital and Business projects as assigned by the Group Director, Delivery and the Head of Major Programmes.

The post holder will manage one or more programmes or projects and will be accountable for the end to end project lifecycle from initiation through to handover to live operation. The post holder will support the Head of Major Programmes as required with reporting and coordination of projects within the overall programme.

About you

Experience of managing multiple projects using matrix teams would make you successful in this role. We will value your strong relationship management skills, with the ability to find ways of solving and/or pre-empting problems. Effective leadership and communications skills with the ability to create a sense of project team community is crucial and the team will support you in understanding the needs of a diverse stakeholder group and manage them accordingly. Sound knowledge of project planning and control techniques and well as knowledge of project management methodologies such as PRINCE2 are important in fulfilling the needs of this role.

See How to apply below.

Head of Language

About the role

The Head of Language will support the Director of Language in the leadership of Trinity College London's English Language offer. Drawing from highly developed subject expertise and leadership skills, the Head of Language will provide academic leadership for major projects relating to the review and enhancement of existing products. You will lead in research and development programmes with the aim of developing new products and services. Part of this role will also be to manage the publication of research outputs that contribute to Trinity's research profile. You will have the opportunity to work with colleagues across the organisation to ensure that Trinity's language offer embodies leading practice in the industry. 

You will focus on core areas including strategic leadership, research and development, project leadership/support and speciality projects. 

About you

To be successful in this role, you will need a postgraduate qualification in Language Testing and Assessment or Linguistics. A knowledge or design and delivery of language assessments and learning programmes would be crucial. We are looking for a candidate with experience in digital learning and testing and can work with us to help continuously drive Trinity's products into the digital front. complex project management experience will be utilised as well as your experience working in a collaborative environment. You need to be confident and comfortable with using technology.

See How to apply below.

Academic Music Lead (Education)

About the role

The Academic Lead for Music will be responsible for leading on the development of TCL’s provision for music teachers and learners in Italy. The role will involve developing and delivering training content for teachers, with a focus on music instrumental pedagogy and practice; running online and face-to-face teacher training; leading the music trainer team in Italy; leading a major academic research programme with the Ministry of Education and developing Italy’s academic research presence in music education. The role will also provide expertise in music education, and music teacher education, to the Italian business development team to promote growth and retention activity in the music space.

It is expected that the responsibilities of this role will gradually broaden beyond Italy to Europe more widely.

About you

We need someone with a good level of music education with knowledge of music performance systems in Italy. Experience of leading music teacher training and/or professional development and devising music teacher training courses would help you fulfil your role. The right candidate would have experience of music teaching, developing schemes of work and resources or other teaching materials as well as an understanding of evaluating and assessing progress in music learning. the experience of leading workshops and presentations at conferences will be high valued in this role.

An undergraduate degree in music, music technology or music related is essential as well as possessing English speaking level B2 skills as a minimum requirement.

See How to apply below.

How to apply

To apply for any of the roles advertised here please send a full CV with a covering letter, clearly explaining your interest and suitability for the role to Please indicate if you would be interested in being considered for only permanent or fixed term positions or for both.

Please ensure that you enter the Job title in the subject heading of your email.

Find out more about our application process


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